Help Desk Software, Customer Support Software, Helpdesk Software

Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Help Desk Software for Customer Support Service
 
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Trouble Ticket Management
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase SLA, Escalation Rules, Work Flow Management
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Self Service, Self Help , Automated FAQ
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Call Tracking, Bug Tracking
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Asset Management, SLA Management
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Enterprise wide email Management
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase LDAP and Active Directory Integration
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Knowledge Management
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Multiple Database Support (Oracle, MySql, MS SQL, Postgre)
Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase Multiple OS Support (Windows, Linux, Solaris)

Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase e11 Help Desk is the Perfect Solution for:


Customer Support

e11 help desk software for customer service and support via email, web, phone and fax. Your customers can create and update tickets via email or web based interface. e11 is 100% web based help desk software. A proven solution supporting more than 300,000 users, e11 help desk would give you access to reduce turnaround time. Now available with new features like integrated self help portal, discussion board, ticket threading, customer portal, automated FAQ, Active Directory integration, Escalation and Routing rules management and ticket queue management. With e11 help desk software you can transform your cost center to a revenue center! See also Admin and Rep Manual.

Help Desk (Education Campus, IT/MIS Department)

e11 help desk software for driving your IT department's help desk. Multi-channel (telephone based, email based, web based etc) support for Asset tracking, inventory management & SLA management keep tabs on your equipment and its service levels. Now with ITIL based trouble ticket management, LDAP, Active Directory support, integrated windows login, multi department, multi location and security level management and reports.

Call Centers

e11 help desk software for Call Centers, Customer Support Centers for managing call logging, tracking, customer service management, trouble ticket, contact management, campaign management & auto conversion of emails to tickets. Start your own support site for your customers by enabling it with e11 helpdesk software.

Ask Now

Help Desk Software News

Get Your CRM to Work the Way You Do, Not The Other Way Around

To achieve successful CRM adoption, it is essential to use a CRM solution that integrates with the software that the company has already invested time and money in operating. 

Read More...

Help Desk Software, helpdesk software, customer support software, customer service software, trouble ticket software, knowledgebase